Weekend Support - New Level of Customer Service in the Email Marketing Industry
Following the expansion of our customer support staff and the extension of support hours until 8 PM, we are pleased to announce another step forward in helping you take full advantage of our service.
Planning your campaign for the weekend?
In addition to the regular 9-8 EST Mon-Fri telephone, live-chat and email and our existing weekend email support, we are adding telephone and live-chat service on Saturdays, 9-5 EST!
Starting next Saturday, October 28th our helpful customer support representatives will be standing by to provide you with all the help you need to turn that Saturday email marketing campaign of yours into a great success!
I’d like to take this opportunity to thank all of GetResponse customer support representatives and developers for the amazing work that they are doing.
It takes a lot of effort to maintain infrastructure that delivers millions of email marketing messages every day, and I’m proud that we have such a wonderful team of talented and Internet-savvy folks who enjoy sharing their professional enthusiasm with customers like you.
To give you a flavor of what it’s like behind the operations, please step into our international offices and meet a few of our team members, who ensure that GetResponse runs smoothly every day.
We have plenty more exciting features, technology updates and improvements in store over the coming weeks, so stay tuned for more.
Regards,
Simon Grabowski
CEO
GetResponse
| North American Office |
 When Jonathan, Customer Support Supervisor is not preparing his mouth-watering barbeque, he is providing GetResponse customers with top-notch service over the phone and live-chat. |
 Marija, always kind, courteous and friendly, is always ready to help GetResponse customers with their support questions. Marija is one of our live-chat and telephone support representatives. |
 Customer Support Supervisor, Bobbi-Jo, having just received an installment of “Delivering Knock Your Socks Off Service” book is busy… doing just that. |
| European Office |
 Eveline is an energetic email support representative and trainer. Always full of great ideas, she has a keen grasp of how to get things done… fast! |
 Anna likes to keep her paper files, notebooks and at least 4 mugs close at hand. Her office is far from virtual bits and bytes, and her administrative support is invaluable. |
 Head of GetResponse Business Development, Chris and his team are taking care of our enterprise customers, helping private label partners and forging new business alliances. |
 GetResponse Project Manager Jacob and Jacek (one of our talented developers) are working together on an exciting new GetResponse technology upgrade. |
 Complex database structures, algorithm optimizations, email deliverability monitoring procedures… GetResponse developers’ bread and butter. |
PS.: To meet more people behind GetResponse, please take a look at our team page.