Autoresponders 2.0 Are Here [UPDATED]

So here we are, finally launching the brand-new Autoresponders 2.0. From now on, it’s easier than ever to automate your follow-up campaigns and manage one-to-one communication with your subscribers. Let’s walk you through the feature to see what’s changed and how you can put it to work for best results.

 

We’ve been waiting for this moment for the past few months and we’re finally able to say — Autoresponders 2.0 are ready for you!

With the new, re-designed feature, you can now enhance your email marketing campaigns with automated time-based and action-based messages.

Although time-based follow-up messages have been available for a very long time, action-based messages are a completely new addition.

 

Autoresponders 2.0 in a nutshell

Both message types are now available from the Create Autoresponder tab in your Dashboard menu.

    1. Unlimited time-based messages per day and per cycle: a much more intuitive interface than the “old-school” follow-up messages
    2. Action-based messages in a neat list: send messages based on actions and events —  such as, when the subscriber:

 

  • opens a specified message
  • clicks a specified link in a message
  • signs up to one of your campaigns
  • reaches a goal you’ve set (e.g. a download or purchase)
  • changes personal details (such as city or product preference)
  • receives a specified autoresponder message
  • reaches a birthday, anniversary or other special date you designate

 

Each type of autoresponder is clearly marked. So just choose the one you want, then use the intuitive (and I mean really intuitive) interface to create and activate your message.

From the same screens, you can manage autoresponders and contacts, drag ‘n’ drop any message to a different day, and show statistics.

To see all this in action, take a look at the video below:


 

What about existing follow-ups?

When you log in to your account today, you’ll see all your follow-up messages displayed in the new timetable view — on the exact days you assigned.

You can now manage and edit them, specify the time of day (including time zone differences) and see how many subscribers receive a message on a particular day — all in one interface.

Watch a video that summarizes the changes:


 

Autoresponders 2.0 great ideas

To learn some practical applications for the new autoresponders, watch our blog. We’ll be publishing inspiring case studies in coming weeks.

And be sure to join us for a free webinar during which we’ll show you around the new feature and answer your questions about it.

Webinar: How to boost your marketing with Autoresponders 2.0

Date and time: Wednesday, April 10, 12:00 PM EST

Register FREE: 
https://getresponse.clickwebinar.com/Success_with_Autoresponders_2_0/register

 

Let us know what you think of the new feature and how you plan to use it — as always, we’re really curious to know.

[UPDATE]

And we have some gadgets for the authors of the most insightful comments – such as these cool T-shirts!

 

t-shirts

  • John la costa

    Great!

  • Carlos Santana

    It’s awesome!!!

  • Steve

    finally, I’m waiting for this a long time :-)

  • Etienne

    OH YEAH

  • Etienne

    I’m watching and watching your videos and I can’t get enough—this is a slam dunk. Congrats to all you people at GetResponse

  • Al

    Well, I like the ideas here, but right now, it’s a bit frustrating to use.

    You use thumbnails in both the calendar and list view. But about 75% of the thumbnails for a/r emails in my account have a screen shot of a web page that says “The connection was reset – The connection to the server was reset while the page was loading.”

    The 25% of the thumbnails show the text of my a/r emails but all mashed together with no formatting, so I can’t really distinguish one email from another..

    So the thumbnails are useless. I wish there was a way to turn them off or hide them.

    Also, there used to be a simple one-click “test” link where I could send a test email for any email right from the A/R list. I used that link frequently. Now it looks like I actually edit the message to get to a test link, unless I missed something.

    Also I frequently work on an iPad. It was easy just to click on the “edit” or “test” links. But now, I have to tap on the “gear” icon and then the “edit” icon. How about bring back those easy-to-click links instead of making it two taps? Or at least make the gear icon a little bigger so it’s easy to tap on. And maybe add the “test” link onto the gear icon.

    Overall, I think you are headed in the right direction with the A/R’s. I like the stats, and the calendar view. Probably won’t be using many of the other functions. Don’t use them on my Aweber lists, so I probably won’t use them here either.

    Interestingly, if you had asked me what needed to be improved at GR, the A/R’s wouldn’t have been my first choice. Actually the Contacts section needs much more improvement.

    On AWeber, when I want to find a contact, I can put their email address in and find them ANYWHERE – whether they are in a list, or unconfirmed, or removed. On G/R, I have to search each of these separately. And there’s no search functions for unconfirmed or removed. I just have to scroll through the list to find them. It’s frustrating when a customer asks, “where’s my email” and I have to hunt through all these different places to find out what happened.

    Anyway, thanks for the updates to the A/R’s.

  • Karolina Kurcwald

    Thanks very much for the feedback!

    We’ll look into the issue with the thumbnails that you’re experiencing – could you please contact our Customer Support giving your account username? Thanks! I’ll also take all your suggestions to our developers.

  • Al

    Thanks, Karolina. I’ll contact Customer Support.

    While I’ve got your attention, I have two more suggestions for Contacts.

    (1) On Aweber, when a contact unsubscribed, I can still see their history – custom fields, which emails they opened, and which links they clicked on. The custom fields (which indicate the form they used for sign up, which can indicated the traffic source) can help me determine patterns about which referrals and traffic sources are good and which aren’t. But on GR, I lose all this history once they remove themselves. I wish I could click on their record in the removal list and see all same pop-up user record I can see in the regular contact list.

    (2) I rarely require “name” for my lists sign ups, and the default “Friend” is kind of hokey. I wish there was a way to specific a different default, or just leave that field blank in the database.

    Thanks for your help.

  • Karolina Kurcwald

    Thanks Al, these are very useful and we’ve already put them on our to-do list, I’ll let you know of any updates!

  • Etienne Juneau

    Hey guys,

    Stats for autoresponders are all messed up. I have a 292-message series and now that they’re not listed in the order they’re queued in, it takes ages to find any.

    Also, stats for action-based autoresponders aren’t available.

    Can you fix that?

    Thanks!

    Etienne
    A happy customer

  • Karolina Kurcwald

    Hi Etienne, thanks very much for the comment! We’re looking into order of the stats for you as we speak! :) As for the action-based autoresponder stats, these will be available by next week – we’ll be sure to let you know.

  • Karolina Kurcwald

    Hi Guys, thanks for all the comments! If you need more detailed info on how autoresponders work, here are some useful resources that will sure help:

    A PDF guide: http://support.getresponse.com/manuals/autoresponders-2-0-guide

    Frequently Asked Questions: http://support.getresponse.com/category/autoresponders-2-0

    Examples of case scenarios:
    http://getresponse.tv/video/Ntk2nX08jkY/email-marketing-automation-autoresponders-2-0-for-daily-deals/

    http://getresponse.tv/video/uKorGUjqy4g/email-marketing-automation-autoresponders-2-0-for-online-coaching/

    We also have a free webinar today at 12 PM EST that will explain how to use the feature and let you ask questions to our experts – you’re very welcome to join!

    https://getresponse.clickwebinar.com/Success_with_Autoresponders_2_0/register

  • Karolina Kurcwald

    Thanks Etienne, that’s actually very nice to hear (especially for our video editor! ;))

  • Reno

    Hi,

    Absolutely great having the new auto responders 2.0, it will make a massive difference to our email marketing campaigns. Great job!

    I do notice however, when I click on “Create Autoresponder” it goes on to create a “Newsletter” message instead.

    I am personally assisting clients with their email marketing needs and notice that some other people have the same issue, and some don’t. Some people can click on “Create Autoresponder” and it will go on to create one, some will go on to create a newsletter.

    Seems like a bug to me, maybe you are aware of it already?

    Cheers,

    Reno

  • Karolina Kurcwald

    Hi Reno, could you send more details to our Customer Support? the “Create Autoresponder” tab is linked to a completely different page than the “Create Newsletter tab” so this seems really odd. Would it be possible for you to send a screenshot or screencast that shows this behavior? Does this happen when e.g. the site is accessed via a mobile device? Any details would be really helpful! Thanks!

  • joseph v

    how do you make an if then sequence where if they DON’T open the email, then they receive another separate email

  • Karolina Kurcwald

    Hi Joseph, it’s not possible at this point but we’ll be developing the autoresponders to include negative conditions as well.

  • Etienne

    Hi Karolina,

    Have action-based autoresponder stats been implemented yet? I’ve searched for ‘em: can’t find ‘em.

  • Etienne

    I just got your email about Autoresponders 2.0 so here’s more feedback:

    I LOOOOOOOVE IT!

    Now I can automate my business AND give each customer a personalized, customized experience. I’m blown away. I was with another popular service until recently: they sure don’t offer anything like it.

  • Karolina Kurcwald

    Thank you for the great feedback Etienne!

  • Karolina Kurcwald

    Not yet, unfortunately, our IT guys are still working on them but they should be available really soon – let me get back to you when they’re available.

  • http://www.facebook.com/marek.pelszynski Marek Pełszyński

    just in time! I’ve beed setting up my autoresponder marketing plan and suddenly I’ve got an e-mail for you, guys.

    Now I only have to set up plans to your app interface… Thank God! You’ve saved my soul ;)

  • http://twitter.com/DerekLMiles Derek Miles

    Love the new GetResponse Autoresponders 2.0! It has made a HUGE difference in my email marketing campaigns. Allows me to be more efficient with my time, easier to manage emails and subscribers. Plan on building a HUGE list of subscribers and making some cash. And you guys just made it a little easy and a much smoother way to do so! Thanks! Its Awesome!

  • http://www.facebook.com/restituto.ociones.5 Restituto Ociones

    its good

  • http://www.facebook.com/Mikey0284 Michael Allen

    Well I just purchased AWebber And I had no clue what I was doing even with their tutorial. It was a couple days after I purchased AWebber that I purchased Get Response and I love it! I hate the fact that I bought AWebber just to cancel 2 days later but Get Response is well worth the money! SUCCESS STARTS WITH GET RESPONSE!

  • http://www.facebook.com/LawrenceOnline Lawrence Stainbank

    I’ve recently joined GR so I am only familiar with the new system and it is excellent. My only suggestion is a mind-bendingly simple one. When I want to set up a new campaign it would be great to have a clickable option entitled – you guessed it – ‘New Campaign’.

    Keep up the good work.

    Lawrence

  • Karolina Kurcwald

    Hi Lawrence, thanks very much for the feedback, I’ll take it to our dev team! You can currently create a campaign from the campaign list but I assume you’d like to see it on your dashboard (or is it on the “Create Autoresponders” interface)?

  • http://www.facebook.com/oles.timofeev Oles Timofeev

    Thanks guys!

    I’ve even started to look for another responder, ‘cuase you didn’t have function like that but not.. we loved what you did and you know what. We started to move all our lists from previous responders to your. We truly like how getresponse work and i think we’ll create an amazing experience.

    Btw.. i started recommend it to my friends.

  • Ally

    I love the “Time-Based” and “Action-Based” messaging options. With a small marketing department at my company, the advanced timing control saves on time and allows me to setup emails way in advance for different campaigns. These options also allow for more flexibility in customizing emails, which is very important in our business and useful in different email campaigns we launch throughout the year. We are very exciting about the 2.0 update and are looking forward to using it to its full extent!

  • Damian

    It would be really nice to set a Birthday message template, set when (how long before a persons actual Birthday) and send to customers a special discount etc. Something well cover looked

  • http://twitter.com/danielkatz Daniel Katz

    Great Update… good to know there’s more automation and personalization tools! :)

  • Randy

    It’s my second autoresponder, I ditched the other one for this and couldn’t be happier! It’s so fast and easy to use! Great job!

  • Konsti

    Whoaaa, those t-shirts look so coooool! I want to buy one. Please tell me it’s possible.

  • Karolina Kurcwald

    Hi Ryan, thanks for your feedback.

    As our Customer Service Representative already explained in an email to you, autoresponders will be sent on day 10 only for those subscribers that sign up to your campaign via a sign up form (so they’ll receive the email 10 days after sign up, as you specified). What you’re describing is actually when you import contacts and add them directly to day 10 of your sequence (that’s why they received the email immediately as autoresponders are designed in a way to allow you to add your subscribers to any given day of the sequence, which is what you did).

    We’ll add an option of automatically adding imported contacts to day 0 (even if you have no messages there) which will automatically eliminate this problem. Will get back to you when it’s available!

  • http://twitter.com/indiancarver Sidney Nadjiwon

    Love New 2.0, my mail delivery rate went from 7% to 60% with getresponse

  • Gerry

    much more partical an visual, easyer to organize campagns and follow ups, and beside I like also the landing page creator this is a great tool to

  • Franck Blevinal

    I love it Too!. The new system is Amazing for entrepreneurs online. On a single screen we can see all of our newsletters, and move its with a simple movement. This allows us to correct our errors quickly! The quality of the web hosting is also huge. It is very pleasant to work with Getresponse today. Unlike other autoresponders as GVO or Aweber. Thank you to all GetResponse engineers!.

  • Tubi73

    I Really like this Tool – looking foreward to corespondent better and more interaktive with my subscribers.

    Greez from Germany
    Michael

  • Rafał

    I love it ;) best tool ever… Makes me a lot of money!

  • Chad Fullerton

    Automation is extremely powerful, I love how e-mails no longer need to be linear but can be based on actions the customer takes. Combine this with custom fields and surveys, and you have the ability to send out very precise, customized e-mail campaigns that are specifically tailored to EACH customer’s interests, needs, wants, product purchases, and more. Talk about powerful opportunities for adding value for your list!

    A few ideas that come to mind which I’ll be implementing over the next month or so:

    - Tracking topics and themes for blog posts and links clicked in e-mails
    - Sending subscribers freebies and added value bonuses based on interests
    - Follow up after purchases with thank-you autoresponder sequences not only confirming they made a great purchase, but sharing tips on how to implement/use the purchase and invite them to give feedback
    - Avoid ‘bugging’ subscribers by only sending reminder emails if he/did did not click on a certain link or take action
    - The list goes on… :)

  • barefootmillionaire

    Without question, hands down the best autoresponder system I’ve used in 32 years of professional direct sales marketing. I’ve incorporated teaching people to use this tool into Wealthbuilders University as well (the free mentoring program we offer to network marketers from hundreds of different companies). You and your team outdid yourselves, Simon!

  • Rod

    I think that with your new update you are ahead of ALL competition. I was waiting for all these features for a long time. I can’t believe how powerful autoresponders 2.0 are getting. If you add a IF THEN where the ACTION is to MOVE a subscriber to another position in the follow up cycle, you will have the most powerful system ever!

  • http://davidmerrill101.com/ David Merrill 101

    I’m loving the 2.0… but… when I use “Time Travel” to schedule newsletters, it is very confusing. I’ve spoken with Customer Service and understand that the newsletters will show as “processing” until all the messages have been sent out to the varying time zones. I understand how that works, but I don’t like it b/c if I schedule 3 or 4 newsletters, and they all show as “processing”, I just get totally confused. I’d prefer them to just show as “scheduled” for the EST time zone, and I’d know of course that they’re drip feeding to different time zones. It would just be clearer to me what is going on. Otherwise… very cool!

  • Rod

    Could you post more use cases? :D thanks

  • charlene

    I love the new autoresponder 2.0, it saves time and makes it more easy to navigate for the user. Thumbs up!!

  • Rocky Brewer

    The new Auto 2.0 is great but wish you would re add one thing??? Please put up a video on how to make broadcast in HTML so we can track! Or better yet make your system be able to track our broadcast newsletters in HTML and simple Text! Thanks Guys!

  • http://www.facebook.com/craumary Claudia Maria Malnati

    i didn’t start yet, I am not sure, I need time, ok?

  • Karolina Kurcwald

    Hi Rod, sure, there will certainly be more!

  • Karolina Kurcwald

    Thanks Rod!

  • Karolina Kurcwald

    Hi Konsti, well, you can certainly get one for posting a comment here! :)

  • Karolina Kurcwald

    Hi Rocky, what tracking exactly do you have in mind? Do you mean this? http://www.getresponse.com/features/google-analytics-integration.html Thanks!

  • Paul S.

    Hello guys,

    The autoresponder 2.0 is great, it’s much more fluid and visual, which makes things easier.

    - The “select message” feature when creating an autoresponder, gives me more clarity with what I’m doing.

    Some thoughts:

    - When you lay out the list of autoresponders. You get a column that shows numbers of subscribers at the right of each message in the sequence. I don’t understand what they mean. It’s not clear. I would’ve loved to get an explanation when I hover over that.

    - When creating an autoresponder, and selecting a message, if I select a message from “drafts”, it works, but it also deletes the message from drafts. That’s a shame :-) Because I might want to use that message for an instant newsletter or for another autoresponder sequence. :-) It should stay in drafts I think.

    But all in all, this service has a great future to it. I’d definitely recommend it to anyone who’s considering e-mail marketing services.

    Good luck guys,

    -Paul

  • Karolina Kurcwald

    Hello Paul, thanks for the useful feedback – I’ll take it to the Team to discuss.

    And as for the number of subscribers next to an autoresponder, it shows how many contacts in a campaign are on that particular day in your autoresponder sequence.

  • http://twitter.com/candice_tweet Candice Keichline

    Can’t wait to get my small-biz client hooked on GetResponse. $12.30 for a one-year plan is the best I’ve found so far for an ESP… and one with autoresponders?! It’s almost unheard of. The action-based feature will help me cater to the interests of their prospects, leaving me time to work on other marketing initiatives for my client. Cheers to efficiency!

  • http://avgjoegeek.net/ avgjoegeek

    I was torn between Aweber and you guys. I’m happy to say after looking at your Auto Responders 2.0? I’ll def be switching to your services (as soon as I get my site updated lol)

  • http://www.facebook.com/jimmy.sgambelluri Jimmy Sgambelluri

    I am an infusionsoft user as well, and I must say that for the money, you are providing a tremendous value in comparison. Could still use a little tweaking, but you are well on your way. I would like to be able to add somebody to another campaign based on the actions they take in the email. Or when a certain campaign is finished, I can add them to a non-specific nurture campaign.

  • Karolina Kurcwald

    Hi Bonnie, you’d have to create two different sequences – with one of them missing one of the messages and send one to the people who selected option a and the other to those who selected option b. First, select the message to be sent to each group based on the custom fields assigned to the subscribers via the sign up form using the “Data changed” autoresponder. Then based on the message you send, you can designate the next message to be sent (using the “Autoresponder sent” trigger) – creating a sequence of as many messages as you want.

    The only thing is, the messages would have to be different from each other for the two groups to be able to send them different sequences.

    Hope this makes sense. Let me know if you have more questions!

  • Ryan

    GR is great. I’m making a switch from another AR with a 75K person list. The Big Missing Feature for me (unless I’m missing how to do this) is the ability to add someone to a different campaign based on an action in Campaign #1.

    Specifically…

    The ability to add someone to an “engaged” list if they click on any link in the first 7 emails sent to everyone.

    This way, you can send more frequent emails to folks who are engaged in the content – and either stop or send less frequently to folks who never click.

    Is this in the works? Or is it possible now somehow?

  • Karolina Kurcwald

    Hi Ryan this is indeed not available at the moment but we’re constantly working on improving the Autoresponders so will be updating you on the progress.

  • Turley Law Firm

    Fantastic!

  • Liz Micik

    A few people have mentioned this and I would like to vote for it as well. I have a five part autoresponder that I am sending to a list three days apart. When people are finished with that, I want them automatically moved to the “general” list. Any idea when we might see that feature become available?

  • Karolina Kurcwald

    Hi Liz, this is now in the works but I can’t give you any dates yet. I’ll be sure to updates you once there are any details!

  • Ashley

    I get very confused by the drafts and the templates. And sometimes I lose drafts. Not sure whats going on here.

  • Ashley Dadaglio

    Is it possible to create my own tags for subscribers? This would be most useful.

    Another thing that would be great is a multiple choice check box that I can insert into a newsletter that says “Tell us a bit more about you.” They check off the items they are interested in and self-segment themselves. Ooooh, that would be heaven.

  • Karolina Kurcwald

    Hi Ashley, if you’re experiencing any problems inside GetResponse, please contact our Support Team and we’ll investigate. http://app.getresponse.com/support.html

  • Karolina Kurcwald

    Hi Ashley, unfortunately you can’t tag subscribers at this point, but you can certainly use a survey inside your account to collect more info about your subscribers and segment your list accordingly – have you tried that?

  • Joe

    How do I set up an autoreponsder for a segment of my list?
    I have a campaign in getresponse split into two segment: man and woman

  • KatarzynaPietka

    Hi Joe, Here’s a video showing how to set conditions for your autoresponder. If you have any other questions, please contact us via support.getresponse.com .
    http://support.getresponse.com/faq/how-i-set-conditions-autoresponder

  • Nick

    That doesn’t answer the question. How do you create an autoresponder for a list segment?

  • KatarzynaPietka

    Hi Joe, here’s a couple of video tutorials to help you deal with autoresponders: http://www.youtube.com/results?search_query=getresponse%20autoresponder%20segment&sm=3 Please let me know if these were helpful.

  • http://dentistfind.com/ Sharky of DentistFind.com

    Can we set it to send at a certain days before the birthday so that they can plan the birthday at the business? I don’t see the point of having the option to delay it.

  • KatarzynaPietka

    Hi, you can send a few days before birthday – you just need to use proper autoresponder settings. Check out our whitepapers on autoresponders: http://support.getresponse.com/whitepapers

  • http://IHadaJobOnce.com Kristian Hoenicke

    I’m also interested in this functionality – is it an option now?

  • KatarzynaPietka

    Hi Kristian, Autoresponders 2.0 are available – here’s how they work: http://www.getresponse.com/features/autoresponder.html . Let me know if you have any questions.

  • KatarzynaPietka

    Hello Peter, I’m sorry about the trouble you had with the Autoresponder editor. Your comment is very valuable for us – thank you for sharing your thoughts. I’ll make sure our Team will look into it and we’ll see what can be done about that.

  • kim

    Do you have to have a website to use this product?

  • KatarzynaPietka

    Hello Kim, you don’t need to have a website to use the autoresponder – all you need is an email account to be used as a “from” field. Find out more about Autoresponders here: http://www.getresponse.com/features/autoresponder.html

  • KatarzynaPietka

    Hi Dawn, we’re going to introduce this feature definitely in 2014. I know it sounds like a long period, but in the meantime we’ll be implementing a few really exciting updates in other GetResponse features – stay tuned for more information.

  • KatarzynaPietka

    Hi Allan, I’m happy to tell you that GetResponse has a solution you’re thinking of – this would be action-based autoresponders, based upon a click (sign-up) for a particular offer. If you need more details about autoresponders, we’re here to help – feel free to visit our Learning Center for useful manuals and guides or talk to our Support Team representatives: support.getresponse.com

  • Izzuan Roslan

    hi… i would ask something.. why my subscriber din’t get follow up email from autoresponder? my autoresponder show that it sent to the subscriber but unfortunate my subscriber din’t get it..
    i’m use time -base massage…please help me

  • Sara-Ruth Wolkiewicz

    Hi Izzuan, did you set your auto responder to day 0? Also, did you make sure that all your days are checked so that there is no delay? Check out our support FAQ help guide http://support.getresponse.com/faq/how-i-create-time-based-autoresponder
    Should you still have problems please reach out to our support team and they will gladly help you out :)

  • nilsalexberg

    If I already have subscribers on my list, what happens for them when I add a new Autoresponder message to my list?
    Are they sent that new message immediately?
    Are they not sent that message at all, since they signed up before you created it?

  • Sara-Ruth Wolkiewicz

    Hi, great question! What happens is that you get a popup which will ask you if you want your want your previous subscribers to receive that message as well. You can always get in touch with our support team and they will walk you through different scenarios https://app.getresponse.com/support.html

  • Augusta

    Pls since I told u guys to pay my commissions through a written check, my account has a problem for now.Augusta.

  • http://TheLoungePad.com/ Widmaer Telisma

    Woop woop! I really can’t wait for this new features to come :)