5 Rules of Responding to Negative Comments in Social Media

I’m sure you’re doing all it takes to bring a smile on your customer’s face. But each and everyone of us has to deal with negative feedback from time to time. When it happens in social media, the situation goes a little tense – all your words are scrutinised by the Internet community and you never know how fast the issue will┬áspread. I want to give you a few useful steps to guide you through any social media communication trouble. Read more