Weekend Support - New Level of Customer Service in the Email Marketing Industry
Following the expansion of our customer support staff and the extension of support hours until 8 PM, we are pleased to announce another step forward in helping you take full advantage of our service.
Planning your campaign for the weekend?
In addition to the regular 9-8 EST Mon-Fri telephone, live-chat and email and our existing weekend email support, we are adding telephone and live-chat service on Saturdays, 9-5 EST!
Starting next Saturday, October 28th our helpful customer support representatives will be standing by to provide you with all the help you need to turn that Saturday email marketing campaign of yours into a great success!
I’d like to take this opportunity to thank all of GetResponse customer support representatives and developers for the amazing work that they are doing.
It takes a lot of effort to maintain infrastructure that delivers millions of email marketing messages every day, and I’m proud that we have such a wonderful team of talented and Internet-savvy folks who enjoy sharing their professional enthusiasm with customers like you.
To give you a flavor of what it’s like behind the operations, please step into our international offices and meet a few of our team members, who ensure that GetResponse runs smoothly every day.
We have plenty more exciting features, technology updates and improvements in store over the coming weeks, so stay tuned for more.
Regards,
Simon Grabowski
CEO
GetResponse
| North American Office |
 When Jonathan, Customer Support Supervisor is not preparing his mouth-watering barbeque, he is providing GetResponse customers with top-notch service over the phone and live-chat. |
 Marija, always kind, courteous and friendly, is always ready to help GetResponse customers with their support questions. Marija is one of our live-chat and telephone support representatives. |
 Customer Support Supervisor, Bobbi-Jo, having just received an installment of “Delivering Knock Your Socks Off Service” book is busy… doing just that. |
| European Office |
 Eveline is an energetic email support representative and trainer. Always full of great ideas, she has a keen grasp of how to get things done… fast! |
 Anna likes to keep her paper files, notebooks and at least 4 mugs close at hand. Her office is far from virtual bits and bytes, and her administrative support is invaluable. |
 Head of GetResponse Business Development, Chris and his team are taking care of our enterprise customers, helping private label partners and forging new business alliances. |
 GetResponse Project Manager Jacob and Jacek (one of our talented developers) are working together on an exciting new GetResponse technology upgrade. |
 Complex database structures, algorithm optimizations, email deliverability monitoring procedures… GetResponse developers’ bread and butter. |
PS.: To meet more people behind GetResponse, please take a look at our team page.
Tags
email marketing, marketing, advertising
October 21st, 2006 at 12:58 pm
Hi Simon,
Just wanted folks to know I’ve used your service for years and you’ve always given us top notch support. The weekend support is a GREAT idea!
Marlon
October 23rd, 2006 at 11:35 am
Simon,
I wanted to salute you and your team on incredible service that you have. I have called your support in the past and the representative was very helpful. I have also used your live chat recently and again — no problem. It’s great that you are extending your phone support over the weekend. Kudos!
Maria Moser
Profitable Ventures LLC
October 24th, 2006 at 9:29 pm
Dear Maria and Marlon,
Thank you so much for all these kind words, we really appreciate it.
At GetResponse, we are always there for you, happy to assist you
with all the questions you may have.
Once again, thank you for your feedback.
Best Regards,
Agata Szulc
Marketing Department
GetResponse.com
October 24th, 2006 at 11:27 pm
Dear GetResponse,
Great job you’re doing. Extended hours until 8 pm and
phone weekend support are both great ideas, as I think
that a lot of your customers are entrepreneurs who need
that extra freedom to be able to call in after regular
business hours.
Nice work. I have always been happy to recommend
GetResponse to anyone I work with and these recent
improvements further solidify my satisfaction with your
service.
Best regards,
Troy Shepherd
CEO
Decisive Marketing Results
DMR Limited
October 25th, 2006 at 2:31 pm
Excellent idea! I’ve been using getresponse for over 2 years and I love how it’s been helping my business. The weekend support is a great addition. Kudos!
October 28th, 2006 at 1:19 am
I recently started writing for associatedcontent and they are trying to grow their business channel. I wrote MySpace and Google Searching For Adherents
Would you like me to write about getresponse?
Sincerely,
Steve Lee
March 28th, 2007 at 1:35 pm
it is necessary that to attract more web traffic in the internet marketing.and web designer has to take the time that you would have spent on your text part and use it to test better subject lines.Our key indicator of text part usage is people who clicked a link within a text part of a campaign.similar….
July 28th, 2007 at 7:45 pm
I’ve been using GetResponse for almost a year now and I must say GetResponse is the best Autoresponder service I’ve ever came across. Keep it up!.
Regards,
Edmund Ng
CEO, President
www.Internet-Empire.com