Duplicate Subscriptions – GetResponse 6.0

As of July 20th, GetResponse has made the following change to how duplicate subscriptions are handled:

If a person who’s already signed up adds their email address again to the same campaign, they are reset to the beginning of the follow-up cycle and emails are sent to them from the beginning (this may include the confirmation email and/or the “day 0″ instant response).

Example:

1. john@doe.com signs up to list “abc” for the first
time on January 1st, and gets the instant (day 0) response.

2. By January 9, john@doe.com receives 8 out of 9
follow-up emails from GR (so his cycle status is
8/9)

3. On January 10, he resubscribes. His cycle is
therefore RESET to 0/9 and he gets the “day 0″
instant message.

4. The cycle goes on…

Re-entering Information Via Imports
When a duplicate is imported to the list – we check if there are any new custom fields for this email address at the new subscription – we update it. Cycle is not reset in this case.

Kind Regards

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About Mick Griffin

Mick, Director of Sales for GetResponse, is into all things email. Along with writing for GetResponse, you can find Mick's thoughts at the Email Guide. Meet Mick in person as he reports for GetResponse around the globe at Internet conferences and seminars. Follow him on Twitter @mickgriffin

  • Jon

    In our campaigns, we don’t want active customers who reenter their email addresss to be reset and receive the same followup messages.

    Is there a way to disable this duplicate submission (so it just ignores the request without reseting the followups)?