Facelift for our Facebook Web Form App

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As we informed you some time ago, we’ve been working on improving our Facebook sign-up form application. So here it is. Since a few things have changed, here are updated A-Z instructions for you so you can add it to your Facebook fan page and start collecting sign ups right away.

 

Here’s how to install the app on your fan page.

(Note, if you’ve installed the app previously, it will update automatically, so there’s no need to install it again.)

 

1. Log in to Facebook and go to the application:

http://www.facebook.com/apps/application.php?id=113349772082971

 

2. Click “Add to Fan Page”

 

 

3. From the list of fan pages for which you are the admin, choose the one you want to add the sign up form to and click the “Add Page Tab” button.

 

 

4. Now go to your fan page, and you’ll see a new “Sign up” below your cover photo.

 

 

If you have other apps below the photo and you can’t see the new one, click the arrow on the right of the tabs list and search for the new tab.

 

To bring it to the front, click the pencil icon in the top left corner of the app image and choose which app you want to swap positions with.

 

 

From the same place you can also change the name and icon for the tab – click “Edit settings” in the drop-down menu:

 

 

Upload an icon of your choice (the dimensions must be 111×74 pixels) and change the title.

 

 

5. Click the tab and you’ll see a box to log in to your GetResponse account.

 

 

Log in with your GetResponse account details. You’ll see the Settings box where you can:

 

  • Choose the web form from a dropdown window.
  • Add text you want to be displayed on the tab – a message to encourage visitors to sign up and to explain what they will receive. Note: basic HTML tags are allowed: <div> <p> <span> <a> <br> <h1> <h2> <h3> <style> <b> <u> <i> Adding images is not allowed.
  • Align the form.
  • Adjust the position of the additional text.

 

 

7. Then click “Save” and you’re done. You can also preview your tab at any time and make necessary adjustments.

If you try to put a sign-up form on your Facebook page but haven’t yet created a sign-up form in your GetResponse account, you’ll get the following information after logging into the app:

 

 

Go to your GetResponse account and create a form for your campaign, then go back to the fan page and click “Go back to Settings”. You’ll now be able to choose the form and adjust the settings of your sign-up tab.

And if you see this message:

 

 

Try refreshing the page. If that doesn’t help, contact GetResponse Customer Support, providing the details of your GetResponse account and the fan page address. We’ll help.

 

A few extra tips

 

Read our previous post to learn how to change the name of the tab to anything you want, how to make it the default landing tab, and a couple of other tricks.

Also, watch out for any external graphics you’ve added to your sign up form.  Since it is now mandatory to use secure browsing (https) for all Facebook apps (including ours), all content must be added via https also, which means you’ll need to host it on services that uses the SSL protocol. Otherwise Facebook will keep warning you that you’re trying to access unsecure locations while using the application.

 

We really hope the new app will make setting up your Facebook sign-up forms much easier. Do let us know if you have any questions or problems – and we’ll be glad to help!

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  • Karolina Kurcwald

    Yes, you see the setting page as the admin of the page and the GR account, your fans will see the form just as you see it in preview.

  • Karolina Kurcwald

    Hi Hugo, are you the admin of the page you’re trying to add the app to – and if so, in what role? (You can check this in the settings of the page – click “Edit page” at the top and then “Admin Roles” – perhaps your role doesn’t allow for adding apps to the page).

  • http://www.facebook.com/carlakohlhase Carla ZenQueen Kohlhase

    FB will not allow “reported as abusive”.

  • Karolina Kurcwald

    Hi Carla, where exactly are you getting this message?

  • http://www.facebook.com/OndrieSchulz Ondrie Schulz

    geht das auch auf deutsch?

  • Karolina Kurcwald

    Hallo… Was genau möchtest Du auf deutsch haben?

  • http://www.facebook.com/profile.php?id=100002200501482 Hadur Travels

    Hallo all please i have done all the steps to create a web form on my hadur travels online agency page but i cannot see it is there a problem

  • Karolina Kurcwald

    Hi, could you send the link to your page? We’ll take a look.

  • http://www.facebook.com/peter.thankgod.7 Peter Thankgod

    Hey Karolina, this tutorial is a superb one! Hope to get across fans…Best regard.

  • yousef

    how i can make password box

  • Karolina Kurcwald

    Hi Yousef, could you explain in more detail what you want to create? Thanks!

  • hengsao

    When I try to add it to my FB-website, it always says : “You must have
    permission to add apps to at least one Facebook Page to perform the
    requested action”. How can I get permission (by who or what?). Thank you
    for your reply.

  • Karolina Kurcwald

    Are you an admin of the Facebook page you’re trying to add the form to? Could you please send me a screenshot of the message you’re getting to: karolina.kurcwald@getresponse.com ? We’ll have a look – thanks! ^KK

  • Sherrod

    This app does not work period. If it does it should not be so complicated. I am not saying it is Get response fault. Most Facebook apps suck. However, this app should be pulled so that it doesn’t waste people’s time. What’s the point if most people can’t get it to work.

  • Karolina Kurcwald

    Hi Sherrod, the app does work (we’re using it on our own Facebook page as we speak) – please let me know what problems you’re experiencing and I’m sure we can sort it out. Feel free to drop me an email at: karolina.kurcwald@getresponse.com and I’ll try to help. Thanks!

  • Sherrod

    When I have the time I will record my screen during setup, then you can tell me where I went wrong, thanks

  • Karolina Kurcwald

    Thanks Sherrod, and in the meantime, I’ve updated some screenshots in the post (it used the old Facebook page layout so far – sorry, that should’ve been changed some time ago) so maybe this will help too.

  • Sherrod

    I was going to get around to figuring it later, but now what I’ve come to realize is that you should be logged out of your facebook account in order to see the form. Otherwise you will keep seeing the sign into Get-response form. What i did was use another account, then I clicked the sign up form and was redirected to a page with the form. So it does work, but I can’t see it unless I log out of the account. People should know that. Otherwise they will assume that it’s not working. Anyhow, thanks. Do you think there is a way to put a logo in the tab?

  • Karolina Kurcwald

    Hi Sherrod, yes, that’s exactly the case and thanks, we’ll look at what we could do to make it clearer for the users. Unfortunately you can’t add images to the tab itself but you could add it to your sign up form instead, if that’s an option for you.

    If you want more design options, you could also try our Landing Page Creator – you can design a landing page just the way you want to and publish it on your Facebook page too, and it will include a sign up form – so that’s a more customizable alternative. http://www.getresponse.com/features/landing-page-creator.html

  • Sherrod

    Okay, thanks for your help.

  • http://www.facebook.com/richard.tolland Richard Tolland

    Mate, I am 68 years of age and i find this is not easy.. I can get so far and it doesnt seem to want to connect. I just wish to put the link on my site.. Do you have a service that can put it on for me ? Or guide me to one. Thanks a million , Richard.

  • http://www.facebook.com/jasonpwilding Jason Wilding

    “502 Bad Gatewaynginx/0.7.67″ – that’s the error message I am getting. Any ideas?

  • Santos

    Is it me or this isn’t working. I’m sure it’s me LOL. Well, I created the Web Form, top to bottom. I did everything it said to do on my FB page. Now How do I put it up on my Timeline of my FB Fan Page???

  • Karolina Kurcwald

    Hi Santos, do you see the icon of the form below your cover photo at all? Can you send us a link to your fan page so we could take a look? Thanks!

  • Karolina Kurcwald

    Hi Jason, when exactly do you get that error?

  • Karolina Kurcwald

    Hi Richard, can you let me know at what point exactly are you experiencing problems with the app? Thanks!

  • Cyn

    I’m getting an error message too, 502 Bad Gateway. it happens when I’m at the screen where after clicking the link on your page to the sign up form, you see the Get Response page then select from the drop down list the form you want to use. You then customize your message. I’ve done it and click the save button and then it gives me that message.

  • Karolina Kurcwald

    Hi Cyn, Thanks for the comment, we’ll take a look at why this happens.

  • Karolina Kurcwald

    Actually, Cyn, would you be able to provide us with details such as your GetResponse account username and your Facebook page link? Please feel free to send them over to: karolina.kurcwald@implix.com, so that we can see what’s causing this for you. Thanks!

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