We would like to thank all of our customers who provided such valuable feedback over the last few days. This has enabled us to identify issues and take corrective actions to provide you with the best possible version of GetResponse 6.0.
The development of GetResponse 6.0 is ongoing as we strive to resolve all of the cases you have submitted. As you know, this is our biggest release ever and, with your help, we intend to make it the best in our history!
You can find updates on all of the issues we are addressing here:
- Problems with webforms
Latest Update:
Firstly let us inform you that we believe 90% of all webform and custom URL issues have been solved. We have tested this intensely and also have various customer feedbacks confirming this.
However, we would like to give instructions to those customers who may still be experiencing some technical difficulties.
To solve this issue, replace your current webform with the forms available in your GetResponse 6.0 panel and if you require, re-insert your custom URL destination. You have the ability to customize your new form using the ‘RAW HTML VERSION’. Here you can copy and paste the HTML coding for your form and make changes you see fit.
If you have an existing webform that is not working correctly, but wish to continue with this webform please submit a ticket to our support team with the following title. ‘Webform – Submitted For Testing’. Include in this ticket your account name and the URL where your webform exists. We will try to resolve these requests individually as soon as possible.
Some clients report that their webforms experienced issues with charencoding. If you decide to use our new webforms, this issue is solved automatically. If you want to stay with your current webform, please make sure that you have attribute ‘accept-charset’ in tag ‘form’ set to ‘utf-8′, that is ‘
- Only Java webforms available
Today we will enable customized HTML/CSS versions.
- Some draft messages are missing - Fixed
Drafts are back.
- Problems with API
We’ve attempted to maintain backwards compatibility with the legacy API in the “old system”, however there may be some differences and if you experience *any* issues with the API, we recommend the following:
1. Log in to your GetResponse account and go to:
http://www.getresponse.com/my_api_key.html
2. Download the new API documentation from here:
http://www.getresponse.com/getresponse_api.pdf3. Modify your software that uses the GetResponse API
so that it is updated with the new API calls as per
the documentation you downloaded in step 2.
Please note that the API key has not changed, but the
API calls may have changed. .
- There are issues with Follow ups with interval “0″ - Fixed
This issue has been finally resolved.
- Confirmation URLs do not redirect to custom URLs - Fixed
Latest Update: Problem solved
- New FREE account users cannot create HTML emails - Fixed
This has been fixed.
- For some users issues with option “add a contact”
We are working on this
- Legacy unsubscribe links show ModSubscriptionUnsubscribeStay
ModSubscriptionUnsubscribeUnsubscribe
We are working on this
- Issues with CMD+V in the HTML editor
We are working on this
- Test Newsletter is not working – Fixed
This issue is resolved
- Follow ups Test Messages – Fixed
This issue is resolved
- Access to Forum – Fixed
The Forum access is now available through your dashboard. Please click on the ‘support’ button and select ‘Free web-board’. You will be automatically logged in.
We will be giving you updates on regular basis until everything is working perfectly. Please contact us if you experience anything you find not to your satisfaction and we will address it immediately.
Thanks
Mick Griffin
Account Manager
GetResponse Team