Notice: Late-Night Improvement Works May Interrupt Service

Soon, there will be some server improvement projects that may limit the functionality of GetResponse for a brief time on two nights. The work will be performed off-hours beginning at midnight to make it as painless as possible. Here‘s what you need to know.

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At GetResponse, we’re constantly developing our product to give you the best possible quality of email marketing. Sometimes achieving this goal requires improvement projects and brief service interruptions.

.We want to let you know what to expect and how it may affect your marketing.Planned maintenance schedule

  • Sunday, November 3rd, 2013, 12:00 (midnight) to 5:00 a.m. EST (5.00 AM – 10.00 AM CET)
  • Wednesday, November 13th, 2013, 12:00 (midnight) to 5:00 a.m. EST (5.00 AM – 10.00 AM CET)

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How this affects you

We chose these dates to limit the impact of the service interruptions on your email deliveries.

If your newsletter delivery is scheduled for these times, the emails will be sent immediately at the end of each maintenance period. Your contact lists will be updated within a few hours after each of the improvement projects is finished.

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Got questions?

We are sorry for any inconvenience and promise to have everything back to normal as soon as possible.

If you have any questions about how the service interruptions may affect the performance of your account, our Customer Success Team is ready to help. If any concerns pop up after the maintenance, we promise to resolve them as soon as possible.

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Thank you!

  • Juan Sebastian Celis Maya

    What happens if anyone subscribes to a campaign at that time? thanks

  • Kenneth KemisNet Moncur

    Hi, did you guys start Maintenence earlier than projected? I am having problems with subscribers join my list and not showing up. This is disturbing as i have a few campaigns pointing to these pages and I am worried that I am loosing all my optins.

    Also, I’ve noticed that none of my campaigns have clicks, which is mind blowing because I’ve tested it and my personal clicks are not registering.

    Swift response is greatly appreciated.

    Best,
    Ken

  • KatarzynaPietka

    Hi Kenneth, thank you for your feedback. Please check if your new subscribers are already on your contact lists, everything should be working by now. If any other problems occur, please let me know via email: katarzyna.pietka@implix.com .

  • KatarzynaPietka

    Hi Juan, new subscribers will be added to your contact lists as soon as the maintenance is over.

  • Joe Granados

    Hi, could you let us know when we are in the clear? Thanks in advance.

  • KatarzynaPietka

    Hi Joe, everything should be working properly by now. You can use start using GetResponse any way you wish.